Return& Refund Policy

Return & Refund Policy

Thank you for shopping on Myroyalcustom,

Myroyalcustom team always feels honored to help you to surprise your important people and wish you love our products. We understand your return request and we accept your return within 14 days of receipt for special circumstances. Please read the return policy terms below before requesting a return.

✉：service@myroyalcustom.com

More than anything, we want you to be happy with your purchase!! If something doesn't look or feel right, please email us here, and we'll make it right!

If you have any questions, please don't hesitate to contact us here. Please be informed that placing an order means that you accept all the terms mentioned below.

RETURN & REFUND

Defective, Incorrect, or Damaged Items

If we make an error — such as a manufacturing defect, product damage, or shipping the wrong item — you have the right to choose either:

  • A full refund, or

  • A free replacement

We take full responsibility for any mistakes on our end.

Return Process & Shipping Cost

To request a return or exchange, please contact us at service@myroyalcustom.com with your order number and photos of the issue (if applicable).

If the issue is caused by us (e.g., wrong item, defect, or damage), we will cover the return shipping cost.

You will receive a prepaid return label or be reimbursed for the return postage.

Refund Processing Time

Once we process your refund, it will take 7-10 business days for the funds to appear in your original payment method. Please note that the original shipping cost paid by the customer will be deducted from the refund.

Return Address: Suite A, 25 1st Avenue Southwest, Watertown, South Dakota 57201, United States.

CANCELLATION

Your order is not eligible to be canceled and modified once it's locked for processing after you placed it.

Please be informed that: Personalized Orders are locked for processing right after the order is completed so it is impossible to make adjustments. Please double-check all details before completing the order.

FREE REPLACEMENT

This applies to packages with no movement for more than 3 weeks or far exceeding our estimated time of arrival. If there is no problem with the shipping address, you will receive a FREE replacement in a timely manner.

Also, we will take full responsibility within 30 days from the order arrival, if the product(s):

  • Have been crashed, damaged, or faulty due to the fault of our factory or the carrier;

  • Significantly different from what you ordered, e.g. your customized information is printed incorrectly

Replacement Process:

Please send us an email including the following information:

  • Order number and your Email

  • Video/photo of the defective product

  • If your claim is in regards to a printing error, please include photographs of the error.

  • If your claim is regarding the sizing issue, please include a measuring tape, stick, or ruler in the photographs of affected products.

We will re-send you a new product in the above situation if it's confirmed by our customer service. We believe that REPLACEMENT may help resolve your issue at best. Thus.

Note:

We typically DO NOT accept replacements due to customers' mistakes such as providing an incorrect or incomplete address. So please check your address carefully before you check out.

Please allow the 20% difference between advertised images and the actual item you received, as sometimes the advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.

REPLACEMENT WITH A SMALL FEE

In some cases below, fortunately, replacement can be sent with just a small fee compared to the original price:

  • You received the wrong item/design/size due to incorrectly customized input.

For a replacement in this situation, you do not need to return the defective item you received.

Every customer matters, your happiness will also be customized in each and every contact with us.

Thank you for placing trust in our business and letting us do what we love!

If you have any questions, please don't hesitate to contact us here. If you run into any issues, feel free to drop us an email at service@myroyalcustom.com